The Role of AI in Participatory Workshop Design and Facilitation: Facilitatory insights across preparation, execution and follow-up Máté Attila Barna Touchpoint - From AI to Synthetic Services 17 No. 1 (2026) https://doi.org/10.30819/touchpoint.17-1.15     pp: 78-83     2026-04-20

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Abstract
Over the past few years, artificial intelligence tools have rapidly and almost invisibly become embedded in the everyday practice of service designers. Several parts of the design process, such as research, synthesis, documentation or even early concept development, are now often difficult to imagine without some form of AI support. These tools can be particularly effective in individual design situations. In everyday work, for example, they can help with desk research, synthesising large amounts of material, generating and refining concepts, exploring target groups or producing visual artefacts and rapid prototypes. Far less is known about how AI operates in participatory settings shaped by shared thinking and collective sense-making.