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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Co-Designing Personas with AI: Community-anchored synthesis in the age of generative modelsPriscilla Chueng-Nainby, Nabilah Gelshirani, John LeeTouchpoint - From AI to Synthetic Services 17 No. 1 (2026)https://doi.org/10.30819/touchpoint.17-1.16 pp: 84-87 2026-04-20 |
Chueng-Nainby, P., & Gelshirani, N., & Lee, J. (2026). Co-Designing Personas with AI: Community-anchored synthesis in the age of generative models. Touchpoint - From AI to Synthetic Services, 17 (1), 84-87. doi:10.30819/touchpoint.17-1.16
@article{Chueng-Nainby_2026,
doi = {10.30819/touchpoint.17-1.16},
url = {https://doi.org/10.30819/touchpoint.17-1.16},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {84-87},
author = {Priscilla Chueng-Nainby, Nabilah Gelshirani, John Lee},
title = {Co-Designing Personas with AI: Community-anchored synthesis in the age of generative models},
journal = {Touchpoint - From AI to Synthetic Services}
}
url = {https://doi.org/10.30819/touchpoint.17-1.16},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {84-87},
author = {Priscilla Chueng-Nainby, Nabilah Gelshirani, John Lee},
title = {Co-Designing Personas with AI: Community-anchored synthesis in the age of generative models},
journal = {Touchpoint - From AI to Synthetic Services}
Abstract
Generative AIs or LLMs such as ChatGPT are increasingly used in service design synthesis. This article discusses research developing personas through human-led and AI-assisted processes during community engagement research. It identifies subtle narrative shifts and proposes community-anchored practices to retain interpretive accountability. Interpretation, ultimately, remains human work.
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