Mapping AI Use in the Employee-centric Hybrid Workplace Kiwoong Nam, Minna Pietikäinen, Jenna Pennanen, Siiri Jalo, Tarja Kantola, Jia Wang Touchpoint - From AI to Synthetic Services 17 No. 1 (2026) https://doi.org/10.30819/touchpoint.17-1.19     pp: 100-104     2026-04-20

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Abstract
Hybrid work is now routine in many organisations, with employees working across home, office and on-site locations. At the same time, AI, and particularly Large Language Models(LLMs), are becoming embedded in everyday work – from simple information search and drafting support to AI-enabled enterprise platforms such as Enterprise Resource Planning (ERP) systems. However, the speed of AI development often outpaces the organisational decisionmaking process. Furthermore, there is a substantial disparity in AI literacy among individuals in similar roles, as the range of available AI tools is extensive and the selection of tools remains largely a matter of personal preference rather than organisational oversight. As a result, AI implementation can become a purely technical exercise (or a debate about job replacement), without sufficient attention to longer-term outcomes such as employee experience, learning, trust and sustainable performance.