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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Collaboration Architecture: Service Design for Knowledge Work : Organisations hand infrastructure work to IT too earlyAnke HolstTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.01 pp: 6-11 2026-06-18 |
Holst, A. (2026). Collaboration Architecture: Service Design for Knowledge Work : Organisations hand infrastructure work to IT too early. Touchpoint - Emerging Service Design, 17 (2), 6-11. doi:10.30819/touchpoint.17-2.01
@article{Holst_2026,
doi = {10.30819/touchpoint.17-2.01},
url = {https://doi.org/10.30819/touchpoint.17-2.01},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {6-11},
author = {Anke Holst},
title = {Collaboration Architecture: Service Design for Knowledge Work : Organisations hand infrastructure work to IT too early},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.01},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {6-11},
author = {Anke Holst},
title = {Collaboration Architecture: Service Design for Knowledge Work : Organisations hand infrastructure work to IT too early},
journal = {Touchpoint - Emerging Service Design}
Abstract
Service design’s hardest problems may not be where you would expect to find them. From a region where the associated disciplines are sparse, the gap between method and infrastructure is visible in a way that mature contexts often hide. This article names that gap, proposes a discipline to address it and shows what one practice is building.
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