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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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From Regulation to Service : Designing public rules for clarity and impactLorenzo Zorzi, Niccolò Parini, Simone BagnascoTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.03 pp: 17-19 2026-06-18 |
Zorzi, L., & Parini, N., & Bagnasco, S. (2026). From Regulation to Service : Designing public rules for clarity and impact. Touchpoint - Emerging Service Design, 17 (2), 17-19. doi:10.30819/touchpoint.17-2.03
@article{Zorzi_2026,
doi = {10.30819/touchpoint.17-2.03},
url = {https://doi.org/10.30819/touchpoint.17-2.03},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {17-19},
author = {Lorenzo Zorzi, Niccolò Parini, Simone Bagnasco},
title = {From Regulation to Service : Designing public rules for clarity and impact},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.03},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {17-19},
author = {Lorenzo Zorzi, Niccolò Parini, Simone Bagnasco},
title = {From Regulation to Service : Designing public rules for clarity and impact},
journal = {Touchpoint - Emerging Service Design}
Abstract
Public regulations shape everyday interactions between citizens and institutions, yet they are rarely designed with the user experience in mind. In many public administrations, regulation is still treated primarily as a technical and legal output rather than as a public-facing service.
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