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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Emerging Service Design

Service Design as a Vehicle for Cooperative Thinking

Anannya Bhowmik Paul

Touchpoint - Emerging Service Design 17 No. 2 (2026)
https://doi.org/10.30819/touchpoint.17-2.04     pp: 20-23     2026-06-18

Cite: APA    BibTeX

Paul, A.B. (2026). Service Design as a Vehicle for Cooperative Thinking. Touchpoint - Emerging Service Design, 17 (2), 20-23. doi:10.30819/touchpoint.17-2.04
@article{Paul_2026,
doi = {10.30819/touchpoint.17-2.04},
url = {https://doi.org/10.30819/touchpoint.17-2.04},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {20-23},
author = {Anannya Bhowmik Paul},
title = {Service Design as a Vehicle for Cooperative Thinking},
journal = {Touchpoint - Emerging Service Design}
}

Abstract
Service design methodologies are inherently boundary-crossing. Tools such as blueprints, personas and prototypes travel well beyond conventional design contexts. Can they become instruments for intervening in complex social and economic challenges? This article reflects on that potential through the fieldnotes of community engagement carried out in Aalborg, Denmark.
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