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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Learning As The North Star : When service design builds adaptive capacityJen BriselliTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.08 pp: 42-46 2026-06-18 |
Briselli, J. (2026). Learning As The North Star : When service design builds adaptive capacity. Touchpoint - Emerging Service Design, 17 (2), 42-46. doi:10.30819/touchpoint.17-2.08
@article{Briselli_2026,
doi = {10.30819/touchpoint.17-2.08},
url = {https://doi.org/10.30819/touchpoint.17-2.08},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {42-46},
author = {Jen Briselli},
title = {Learning As The North Star : When service design builds adaptive capacity},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.08},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {42-46},
author = {Jen Briselli},
title = {Learning As The North Star : When service design builds adaptive capacity},
journal = {Touchpoint - Emerging Service Design}
Abstract
Service design’s most familiar tools were built for predictable systems. But most of us work in environments far more complex. This article argues that the most important shift available to the field is not a new methodology, but a different relationship to learning – and to what good design truly achieves.
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