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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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When Transformation Becomes Entrapment : An ethics lens for services designed to change peopleTing-Han Daniel ChenTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.12 pp: 59-63 2026-06-18 |
Chen, T.D. (2026). When Transformation Becomes Entrapment : An ethics lens for services designed to change people. Touchpoint - Emerging Service Design, 17 (2), 59-63. doi:10.30819/touchpoint.17-2.12
@article{Chen_2026,
doi = {10.30819/touchpoint.17-2.12},
url = {https://doi.org/10.30819/touchpoint.17-2.12},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {59-63},
author = {Ting-Han Daniel Chen},
title = {When Transformation Becomes Entrapment : An ethics lens for services designed to change people},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.12},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {59-63},
author = {Ting-Han Daniel Chen},
title = {When Transformation Becomes Entrapment : An ethics lens for services designed to change people},
journal = {Touchpoint - Emerging Service Design}
Abstract
Service design is often used to improve journeys, touchpoints and experiences. But in emerging contexts such as wellness, education, coaching and AI-enabled support, services increasingly promise to change behaviour, build capability and shape life conditions. This expanded influence demands a sharper ethics of transformation.
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