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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
 |
The Services We Don’t DesignBianca Rivera AlveloTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.19 pp: 89-91 2026-06-18 |
Alvelo, B.R. (2026). The Services We Don’t Design. Touchpoint - Emerging Service Design, 17 (2), 89-91. doi:10.30819/touchpoint.17-2.19
@article{Alvelo_2026,
doi = {10.30819/touchpoint.17-2.19},
url = {https://doi.org/10.30819/touchpoint.17-2.19},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {89-91},
author = {Bianca Rivera Alvelo},
title = {The Services We Don’t Design},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.19},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {89-91},
author = {Bianca Rivera Alvelo},
title = {The Services We Don’t Design},
journal = {Touchpoint - Emerging Service Design}
Abstract
Service design shapes many layers of service delivery, yet the systems that enable experiences often remain overlooked. As more services become reliant on platforms and products, embedding within these hidden yet crucial teams become essential. This new horizon, however, requires a different approach.
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