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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Service Design for Good: An Impact-Oriented Framework : What service design can learn from NGO practicesYanna VogiazouTouchpoint - Emerging Service Design 17 No. 2 (2026)https://doi.org/10.30819/touchpoint.17-2.23 pp: 103-105 2026-06-18 |
Vogiazou, Y. (2026). Service Design for Good: An Impact-Oriented Framework : What service design can learn from NGO practices. Touchpoint - Emerging Service Design, 17 (2), 103-105. doi:10.30819/touchpoint.17-2.23
@article{Vogiazou_2026,
doi = {10.30819/touchpoint.17-2.23},
url = {https://doi.org/10.30819/touchpoint.17-2.23},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {103-105},
author = {Yanna Vogiazou},
title = {Service Design for Good: An Impact-Oriented Framework : What service design can learn from NGO practices},
journal = {Touchpoint - Emerging Service Design}
}
url = {https://doi.org/10.30819/touchpoint.17-2.23},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {2},
pages = {103-105},
author = {Yanna Vogiazou},
title = {Service Design for Good: An Impact-Oriented Framework : What service design can learn from NGO practices},
journal = {Touchpoint - Emerging Service Design}
Abstract
Services shape – and are shaped by – the systems within which they operate. The ‘Service Design for Good’ (SD4G) framework for impact and systems-oriented service design is grounded in the author’s lived design practice in collaboration with international NGOs. It invites service designers to map barriers, explore unintended consequences and co-create long-term positive outcomes.
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